Customer Service Associate

Dowagiac , Michigan , United States

29 Mar 2023

Job description

Davis Cartage Company is looking for a driven individual to join its Logistics Team. This position requires excellent customer relation skills, multi-tasking skills, patience, and the ability to function in a fast-paced environment. Experience with Microsoft Office and data entry is a plus!

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THIS POSITION INCLUDE:

  • Monitor and update all TMS Systems
  • Facilitate the shipping of products from one destination to another
  • Report potential service failures in advance to Customers and the Operations group. Document all known service failures or plan changes.
  • Monitor the availability and status of trucks and trailers.
  • Assist drivers with needs/concerns, including breakdown situations.
  • Answering incoming telephone calls.
  • Monitor emails and respond accordingly.
  • Other duties as assigned.

Job Type: Full-time

Salary: $14.00 - $16.00 per hour

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

 

Schedule:

 

  • 8-hour shift
  • 1st Shift
  • Monday to Friday

 

 

Education:

 

  • High school or equivalent (Preferred)

 

Experience:

 

  • Related: 2 years (Preferred)
  • Customer Service: 2 years (Preferred)

 

 

Entry Level

Full Time

Dowagiac Michigan United States


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