Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Research and identify solutions to software and hardware issues
Hands-on experience with Windows/Linux/Mac os environments
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk
Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal bs degree in Information Technology, Computer Science or relevant field Additional certification in Microsoft, Linux, Cisco