ABOUT BLINK

Blink Digital is a technology driven customer Experience Company. We map customer journey from the time they discover your brand, products, and services, all the way to how they engage with you all throughout customer cycle. Our goal is to help companies provide the most delightful customer experience by using enterprise solutions and innovations that plug-in across the multiple customer touch points for a frictionless experience

We are looking for FRESH GRADS/CAREER SHIFTERS to join our Team!

Qualifications:

• Graduate of IT, Business Administration, or any related field
• Excellent interpersonal skills.
• Good written and verbal communication.
• Experience with remote desktop applications and help desk software is a plus
• Prior experience in tech support, desktop support, or a similar role.

Duties and Responsibilities:

• Will be functional Zendesk Expert
• Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration.
• Responsible for onboarding and introducing Zendesk platform
• Responsible for training the Customer based on how the configuration is implemented in Zendesk and discussing the Key features.
• Collaborate with the Zendesk Team