Job Responsibilities:

• The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support based on the customer’s needs.

• Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration.

• Responsible for onboarding and introducing the Zendesk platform to new users

• Responsible for training the Customer how the configure  Zendesk and recommend best practices

• Collaborate with the Zendesk Team

• Provide assistance with technical issues

• Revise existing configuration and suggest improvements

Job Skills:

• Ability to troubleshoot software-related issues
• Experience in project management is a plus
• An analytical mind with problem-solving abilities
• A team player with excellent communication and presentation skills
• Customer service orientation
• Interpersonal skills
• BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus
• Experience with remote desktop applications and help desk software is a plus
• Prior experience in tech support, desktop support, or a similar role is a plus

Experience Required:  2 or more years of experience in using Support/Helpdesk systems