Company: Blink Digital
Location: Metro Manila, Philippines
Employment Type: Full-Time

About Blink Digital

At Blink Digital, we specialize in delivering innovative solutions and exceptional customer experiences. We are committed to empowering businesses by optimizing their operations through technology and strategic consulting.

Role Overview

We are seeking a highly skilled Zendesk Architect to lead the design, implementation, and optimization of Zendesk solutions for our clients. The ideal candidate will possess in-depth expertise in Zendesk’s platform capabilities and will work closely with stakeholders to enhance customer service operations.

Key Responsibilities

• Zendesk Implementation:

  • Architect and implement scalable Zendesk solutions tailored to client needs.
  • Configure Zendesk modules, including Support, Guide, Chat, Explore, and Talk.

• Customization and Integration:

  • Develop custom workflows, automations, triggers, and macros to enhance operational efficiency.
  • Integrate Zendesk with third-party tools and platforms using APIs and middleware solutions.

• Solution Design:

  • Collaborate with stakeholders to understand requirements and create detailed architectural designs.
  • Provide recommendations on best practices for maximizing Zendesk capabilities.

• Performance Optimization:

  • Monitor and analyze Zendesk performance metrics to ensure optimal efficiency.
  • Conduct audits and troubleshoot technical issues to improve system reliability.

• Stakeholder Collaboration:

  • Serve as the primary point of contact for all Zendesk-related initiatives.
  • Train and mentor internal teams on Zendesk usage and best practices.

Required Skills and Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field.

• Experience: Minimum of 5 years of experience with Zendesk, including solution architecture and implementation.

• Technical Expertise:

  • Deep understanding of Zendesk features, customization options, and APIs.
  • Proficiency in scripting languages like JavaScript and tools such as Zapier for integrations.
  • Knowledge of CRM systems, customer service workflows, and analytics.

• Key Competencies:

  • Strong analytical and problem-solving skills.
  • Excellent communication and client-facing abilities.
  • Ability to manage multiple projects and deadlines.

What We Offer

• Competitive compensation and benefits package.
• Opportunities to work on impactful projects with leading clients.
• A culture that values innovation, collaboration, and professional growth.

How to Apply

Interested candidates can email their CV and cover letter to [email protected] with the subject line: "Application for Zendesk Architect".