Job Description:
AppCentric is seeking a motivated and experienced Lead for Service Delivery Managers to join our dynamic Service Delivery Team. This role is critical for managing the delivery of IT services to our clients, ensuring operational efficiency, and leading a team of service delivery managers.
Skills & Experience Required:
- 5+ years of experience in the IT industry
- 3+ years of experience as a Delivery Manager
- Strong background in Service Delivery Management and Project Management (3+ years)
- Technical knowledge with a deep understanding of the software development lifecycle
- Experience in operational process development
- Ability to apply quality methodologies across a broad portfolio
- Solid organizational skills with the ability to handle multiple priorities
- Excellent verbal, written, and interpersonal communication skills
- Broad understanding of technologies including SAP, Oracle, SailPoint, and more
- Knowledge of service transition processes
Responsibilities:
- Manage the operations of Application Services for our clients
- Oversee operation governance, service provider relationships, and service delivery
- Monitor and ensure compliance with service level agreements (SLAs) and operational level agreements (OLAs)
- Handle incident escalations, problem management, and service delivery change management
- Ensure seamless application support across service providers and internal resources
- Monitor day-to-day IT operations and manage IT service providers to ensure stable and efficient service delivery
- Act as the escalation point for application incidents and ensure effective resolution
- Manage enhancement requests and support business partners in budget, schedule, and execution
- Proactively monitor SLAs and OLAs with third parties to maintain service levels, particularly availability
How to Apply: Interested candidates can apply by visiting our website at AppCentric or sending their resume to rahul@appcentric.com.ph.
Contact Information: AppCentric Consulting Inc.
2F Amber Place, Amber Drive, Brgy. San Antonio, Pasig 1605
Telephone: +63 2 579 3505