Job Responsibilities:

• Build good relations with the clients, understand their problems, and make them understand your product value.
• Collaborate with the internal team member to achieve client satisfaction and ensure the fulfillment of their needs.
• Deal with contract negotiation with an aim to maximize profit.
• Gather more data and analyze it to understand more about customer behavior.
• Manage and maintain records regarding the accounts up-to-date.
• Be well-versed with the company’s services and products.
• Respond promptly to all customer problems and deliver solutions to their problem on time.
• Discuss the time to time progress of the initiatives with the stakeholders.
• Analyze every customer’s problems and identify the areas of improvement to enhance the buyer’s experience.
• Develop reports for the account status.
• Work closely with the sales department to identify new opportunities.

Qualifications: 

• Education:
  • Bachelor’s degree in Business Administration, Marketing, Communications, IT, or a related field
  • A master’s degree is a plus
• Experience:
  • 3–5 years proven experience in account management, sales, or client-facing roles
  • Experience in the IT industry or consulting services is preferred
  • Background in managing corporate or enterprise-level accounts
• Core Skills:
  • Excellent communication and interpersonal skills
  • Strong negotiation, persuasion, and presentation abilities
  • Problem-solving mindset with a customer-first approach
  • Project management and multitasking skills
  • High attention to detail and ability to manage multiple stakeholders
  • Technical Knowledge (Recommended):
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot)
  • Familiarity with IT products, services, and terminology
  • Basic understanding of digital marketing, SaaS, or cloud solutions
• Other Qualifications:
  • Ability to work independently and collaboratively with cross-functional teams
  • Willingness to travel for client meetings or business development
  • Strong organizational and time management skills
  • Results-driven and customer-oriented