We are looking for a Service Advisor/Warranty Administrator to join our Friendly and customer focused team.
Full Time 37.5 hours per week
Salary starting at £17,500 p.a.
We are one of the largest motorhome dealers in the country and specialise in high end new and used luxury motorhomes, representing 4 of the largest motorhome manufacturers in Europe. We have been in the industry for over 35 years and pride ourselves on the quality of service we provide our customers. We have our own workshops and sales site which is ever expanding and we currently operate from our 3 acre site in Bury. Altogether we retail, service, prepare and undertake warranty on thousands of motorhomes per year and we are constantly expanding.
We are looking for a hardworking and enthusiastic individual ideally with previous experience in an administration role, in the automotive / commercial industry, although other customer focused roles will be considered.
The main duties will include:
- Ensuring exceptional customer service is delivered at all times
- Liaising with customers, face to face and over the phone
- Booking vehicles in for service or repair
- Regularly updating customers of ongoing repairs and claims updates
- Liaising with workshop to provide work in progress customer updates
- Contacting customers to monitor satisfaction
- Raising invoices for completed works to retail and manufacturer suppliers
- Interpret warranty and claims from workshop job cards
- Inputting of warranty claims to each manufacturer system
- Administering of claims and ensuring correct parts are ordered and correct hours are claimed
- Other Admin duties to support the department
- Exceptional customer service and communication skills
- Hard working with a ‘can-do’ attitude
- Organised work ethic and able to work to a high standard
- Enthusiastic and dedicated approach to work
- Ability to work on own initiative and as part of a team
- Friendly disposition
- Reliable and punctual
- Basic computer skills
, United Kingdom
||25 Nov 2021
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