Job Description

Customer Support Executive

Salary Starting at £19,000 p.a.
Full Time
Permanent

Full Training and support

Overview:

This is an opportunity to join a fast paced, innovative, rapidly expanding FinTech Company who provide Merchant Payment Services and point of sale software and hardware solutions.

We are looking for an Operations Assistant to create long-term, trusting relationships with our Partners. The Operations Assistant's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Merchant Services experience not required, but experience of Customer Services is advantageous. In this role, you will liaise with cross-functional internal teams (including Support Services and Training departments) to improve the entire customer experience.
The main functions of this role are to build and maintain strong working relationships with our White Label Partners from the start of their journey with us, as well as to provide on-going support and liaise between the Partner and other departments.

Tasks:

    Co-ordinate the setting up new Partners

    Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

    Communicate updates from the business to partners

    Present feedback from Partners to management and other departments

    Work with Partners to resolve issues

    Liaise with Partner to optimise their business with us

    Ensure professional levels of service to Partners at all times

Skills:

    Problem solving, organised, attention to detail

    Excellent listening, negotiation and presentation abilities

    A good and positive communicator at all levels

    Excellent telephone and written communication skills

    Proven ability to prioritize and multi-task

    Able to manage expectations

    Able to summarise a situation and pass on relevant information

More Details
Employment Type: Full Time
Location: Whitefield , Manchester , United Kingdom
Experience Required: Entry Level
Date Published: 25 Nov 2021
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