The Plumbing Manager provides leadership, schedules, coordination, supervision and oversight of the performance of personnel. The Manager often acts as a client interface and problem solver. As a manager, you will exercise responsibility for developing and managing business operations that increase sales, profitability, market share, and customer and employee satisfaction. This is an opportunity to lead a team of great people toward great results. We are looking for a customer focused professional to help shape the future of our company.
DUTIES AND RESPONSIBILITIES:
LEADERSHIP AND SUPERVISION: • Responsible for achieving sales revenue goals. Achievement of sales is a primary objective • Ensure new team members are oriented to the expectations of the Company • Assess the competency and capability of personnel providing coaching and training • Evaluate the capability and results ensuring that personnel meet quality workmanship standards and expectations • Set and maintain work standards • Maintain a record of achieving a high-level of customer satisfaction • Promote, support and facilitate teamwork and foster a positive environment building morale
CUSTOMER SERVICE: • Recognizes adverse customer service reactions and addresses them to eliminate repercussions • Consistently goes beyond basic service expectations to help customers with solutions • The prioritization, timely accomplishment and meeting of deadlines leading to exceeding expectations with identified customer needs • Maintains constant vigilance in evaluating, determining and assessing customer needs
PLANNING AND SCHEDULING: • Identify needs and deficiencies in the planning/scheduling and communication translating work requirements into a prioritized plan for individual tasks and assignments • Review and adjust specific workplace activities and schedules to meet customer needs • Work with personnel to overcome work challenges • Report on workforce production, work progress and revenue generation • Complete required statistical reports • Oversee time keeping and time cards, including recording late starts/early starts • Recommend personnel transfers, actions and promotions
REQUIREMENTS: • Extensive experience in the plumbing trade with a license highly desirable • Prior experience supervising employees preferred • Excellent computer skills needed including Microsoft Office • Demonstrated success in driving revenue/targeted quotas attainment • Outstanding leadership skills are necessary • Demonstrated professional interpersonal relationship skills • Solid management, customer service and leadership skills • Demonstrated strong problem solving skills and decision-making • Demonstrated skills showing initiative, personal responsibility and accountability • Team builder who contributes and works with others accomplishing results