Job Brief:As a Dynamics 365 Developer, you will be familiar with at least one leading commercial CRM system. You will assist Avanade delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue customer concern and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters. 


Responsibilities:
Assist across all phases of Avanade projects (e.g. Plan, Analyse, Design, Build, and Test) 
Demonstrate technical knowledge to design and implement CRM solutions 
Research customer issues that may be non-standard in order to offer solutions 
Support design of conceptual architecture and technical solutions 
Ensure project quality meets standards through critical metric identification and testing plan 
Identify process gaps and work cross-functionally to formulate improvement plans 
Travel as needed 

Skills Required:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation. 

Your Technical Skills May Include 

• Design, Develop, Deploy, Customize and Integrate Microsoft Dynamics CRM with other systems 

• Configure and Customize on standard workflows, dashboards, forms, views and develop standard or custom reports 

• Develop reports or dashboards using PowerBI and integrate with D365 CE. 

• Develop web application, web API, console application, window services to integrate with third-party applications 

• Develop script to migrate existing records from legacy system to D365 CE. 

• Complete the documentation required including the source codes, technical specification, and unit test result 

• Support SIT, UAT and production and fix defect within the agreed SLA 

• Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service. 

• Knowledge for power-apps and power-automate 

• Have experience in Unified Interface and Unified Service Desk (USD) 

• Good to have Knowledge in Customer Insight and Customer Service Insight 

Your Non-technical Skills May Include 

• Experience working with global/offshore teams 

• Excellent communication skills