Location: West Palm Beach, FL (4 days in office, 1 from home)

About the role:

You will provide essential support to senior Royalty Specialists and the Managing Director of Sales, helping to drive increased production, streamline lead tracking, and enhance the overall customer experience. You will engage directly with clients and their teams, ensuring timely communication, document management, and efficient processing of sales activities. Additionally, you will play a key role in CRM management, assisting with follow-ups, maintaining accurate records, and coordinating essential deal-related tasks to support the team’s success.

Primary Responsibilities:

- Assist senior Royalty Specialists in production efforts, fostering repeat business and referrals

- Cultivate a positive customer experience with music Creatives and their influencers

- Handle same-day responses, calls, and document collection for timely interactions

- Manage CRM entries, maintain accurate sales records, and track all sales activities

- Coordinate and schedule customer calls, pitch meetings, and follow-ups

- Facilitate access scheduling and document submission for client accounts

- Support timely funding by managing deal-related “pending items”

Experience:

- Bilingual in English and Spanish

- Strong customer service and communication skills, with phone handling experience

- Proficient in CRM systems and data accuracy

- Organizational and multitasking abilities with a detail-oriented approach

- Collaborative team player, able to support senior staff effectively

- Self-motivated, adaptable, and eager to stay updated on industry trends

- Prior experience in sales support, administrative roles, or music industry preferred