About us: 


Block Dojo is the UK's top blockchain incubator, helping evolve businesses from ideas into incorporated, revenue-generating companies. We're committed to building a thriving and enjoyable work environment.


Job Brief: 


As a Customer Service Representative at Block Dojo, you'll provide exceptional support to our startup companies, ensuring their success in our 12-week program. You'll work closely with our Executive Chairman and Head of Design to bring creative ideas to life.


Responsibilities:


- Provide ongoing support and guidance to startup companies (at least 12 hours/cohort/company)
- Deliver excellent customer service via phone, email, and other channels
- Manage and resolve client inquiries and concerns professionally and efficiently
- Educate and empower clients to prevent future issues
- Maintain accurate records, files, and documentation
- Collaborate with internal teams for effective communication and issue resolution
- Perform administrative tasks as needed


Skills Required:


- 1-2 years of customer service experience
- Excellent written and verbal communication skills
- Flexibility to adapt to changes and maintain productivity in a dynamic work environment
- Strong problem-solving skills and attention to detail
- Strategic thinking, creativity, and innovation


Benefits:


- 401(k) - Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
- Tuition Assistance Program
- Bonus programs


Schedule:


- Monday to Friday
- Full-time and part-time positions available


Pay:


- $35.00 - $40.00 per hour
- Expected hours: no less than 40 per week
- Location: Remote


How to Apply:


​​​​​​​If you're a motivated and customer-focused individual, please submit your application, including your resume and cover letter, to HR April Van at [email protected]. Use "CSR/10 - Block Dojo" as the subject line.