About Atom

Atom.com is on a mission to reimagine the future of naming. We've built a powerful domain marketplace and branding platform. But we’re not here to do more of the same—we’re building a platform from the ground up, powered by AI, brand-first thinking, and a deep understanding of what founders and domain investors actually need to power their business. 

We’re looking for a Director of Operations to ensure that our marketplace runs smoothly, efficiently, and with a relentless focus on customer experience. From product delivery and support to fraud prevention and payouts, this is a high-impact, cross-functional role that sits at the heart of Atom’s day-to-day operations.

What You’ll Do

• Oversee Daily Marketplace Operations
  Lead the execution of core operational functions—support, fulfillment, payouts, fraud controls, and marketplace integrity.
   

• Manage and Optimize Support Systems
  Own helpdesk tools, ticket workflows, and customer service processes to ensure quick, high-quality resolutions at scale.
   

• Coordinate Digital Product Delivery
  Ensure purchased domains and other products are delivered to customers smoothly, reliably, and on time.
   

• Collaborate with Product & Engineering
  Work closely with core and growth product teams to identify pain points, recommend operational improvements, and help roll out new tools or processes.
   

• Monitor Risk, Fraud, and Compliance
  Maintain systems for fraud detection, transaction integrity, and account security—balancing growth with trust and safety.
   

What We’re Looking For

• Experience with selling products or software directly to customers online 

• 7–12 years of experience in operations, including 3+ years in a senior-level or team lead capacity

• Background in SaaS, digital marketplaces, or high-volume transactional platforms

• Proven success managing cross-functional ops—especially with product, engineering, and support

• Excellent judgment in fast-paced, high-stakes operational decisions

• Familiarity with tools like Intercom, Stripe, ClickUp, or equivalent systems

• Analytical mindset with comfort in process design, automation, and continuous improvement
   

Bonus Points

• Experience managing digital goods fulfillment
   

• Operational background in high-trust environments with fraud or risk components
   

• Prior exposure to marketplaces or fintech-style customer operations
   

Why Join Atom

At Atom, we believe operational excellence is a competitive advantage. We’re not just building a marketplace—we’re designing a best-in-class platform that delivers speed, trust, and a standout customer experience. You’ll be joining a team that values systems thinking, innovation, and hands-on problem-solving. If you thrive in a fast-moving environment and care deeply about getting the details right, this is your opportunity to make a lasting impact.

Location: Hoffman Estates, IL (Hybrid: 3 days in-office, 2 days remote)