Support Analyst

Department: Information Technology

Reporting Structure: Reports to Support Manager

Job Summary:

We are seeking a talented Support Analyst to join our dynamic team in the Information Technology department. The Support Analyst will be responsible for providing technical support to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of IT systems.

Major Responsibilities:

• Respond to and resolve technical support tickets in a timely manner
• Provide assistance to end-users via phone, email, or in person
• Troubleshoot software and hardware issues
• Install, configure, and maintain IT systems and software
• Collaborate with other IT teams to resolve complex technical issues

Qualifications:

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in a technical support role
• Strong knowledge of Windows and Mac operating systems
• Excellent problem-solving skills
• Good communication and interpersonal skills

If you are a tech-savvy individual with a passion for solving complex technical issues, we want to hear from you! Apply now to join our team as a Support Analyst.