Role :Senior Reimbursement Coordinator
Location: Menlo Park, CA 
Duration:C2H
Position Summary:
The Senior Reimbursement Coordinator acts as a liaison for Revenulytics, Customers and Payers. The Senior Reimbursement Coordinator will maintain high customer service standards, achieving overall customer satisfaction in providing timely and accurate information and service to all the clients.
Primary Duties & Responsibilities

• Act as a bridge between Avellino and their clients; they ensure client satisfaction by duly fulfilling requests.
• Interact with clients and build relationships with them while ensuring their needs are being met
• Oversee a team of third-party reimbursement coordinators and ensure they are providing an exceptional client experience (invoicing and follow up)
• Mastermind creative ways to deliver an exceptional client experience
• Resolve complex client billing problems or disputes in a professional manner
• Coach and support revenue cycle team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• They take responsibility of arising client issues and proffer recommendations useful in addressing such problems.
• They coordinate and organize billing and collection projects as well as implement strategies necessary for attaining project goals.
• They also monitor and ensure the customer relationship management database is up-to-date.

Professional Experience & Qualifications

• Bachelor’s Degree in Business, Healthcare Administration, or related field as outline in the essential duties; or High School Diploma/General Education Degree and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree.
• 5+ years of billing experience in public or private third-party reimbursement arena, practice management, or diagnostic/pharmaceutical industry .
• Strong understanding of the Health Insurance Portability and Accountability Act of 1996 (HIPPA) and importance of patient data privacy.
• Strong understanding of medical billing, explanation of benefits (EOB), payor policies, contracting changes and, coverage updates.
• Demonstrated strong oral and written customer service skills and ability to think on your own feet
• Proficient in Microsoft Office programs to include Word, Excel, Outlook, and Teams
• Preferred: experience with laboratory work

Aroha Technologies Inc.