About the Role: Aries is seeking enthusiastic Customer Success Representatives who will serve as the frontline support for our diverse client base. This remote position offers flexible working hours and involves engaging with users to ensure an exceptional experience.

What You’ll Do:

• Respond to customer inquiries via chat, email, and phone.

• Guide users through platform functionalities and resolve technical issues.

• Collect user feedback to help the product team enhance customer experience.

• Develop knowledge base articles and resources for self-service support.

Requirements:

• Strong communication and problem-solving skills.

• Experience in customer service or a client-facing role.

• Familiarity with trading or financial platforms is a plus.
 

About Aries:

Aries is a comprehensive financial markets platform that builds infrastructure for traders, developers, and investors. As one of the fastest-growing retail trading platforms globally, Aries provides fair, high-quality market access and developer infrastructure. Our client and developer community trust us to deliver secure, equitable trading opportunities.
 

Who You Are:

• Quick-thinking and adaptable, with a proactive approach and a sense of urgency.

• Recognize what sets exceptional products apart from the rest.

• Confident in sharing your ideas but open-minded enough to embrace and advocate for better solutions.

• Deeply enthusiastic about coding, with a knack for identifying streamlined, effective solutions.

• Meticulous with details and honest in providing constructive feedback.

• Prioritize clear communication and task completion, ensuring alignment and understanding across the team.

• Motivated by being part of a fast-moving environment that champions growth and success.
 

Benefits:

• Compensation: Competitive salary, ranging from $50,000 to $70,000 USD based on experience, with equity options.

• Health Coverage: Comprehensive health, vision, and dental coverage.

• Remote Flexibility: Fully remote work environment with opportunities for career growth and advancement.
 

Perks:

• Paid Time Off: Unlimited PTO with a guaranteed minimum of two weeks.

• Daily Meal Credits: $20 for lunch and $25 for dinner through Uber Eats.

• Equipment: Access to the latest 14” or 16” MacBook Pro.

• Hybrid Model: Open to candidates from around the globe.