Job Responsibilities:

• Provide support and training to the customer service team.
• Establish and maintain a good strategic advisor relationship to increase the sales of the organization.
• Ensure proper implementation of business growth strategies.
• Develop and implement efficient customer success strategies.
• Collect data to clearly understand the needs of the customers.
• Take care of customer satisfaction by coming up with customer support content.
• Discuss points related to customer satisfaction with the higher officials.

Job Skills:

• Bachelor’s degree in Business administration or other related courses.
• Proven experience as a Customer Success Specialist or in other relevant roles.
• Knowledge of customer success strategies and sales growth strategies.
• Excellent verbal and written communication skills.
• Inspiring leadership qualities and strategic planning skills.
• Analytical mind and problem-solving ability.
• Good team player and multitasker.