Job Description 

At Alpine Global, We specialize in finding unique alpha through our understanding of market behaviors, fundamental research, modeling, and dynamic risk management. Founded in 2008, Alpine has steadily expanded our team and resources to capture opportunities across a wide range of strategies, asset classes and global markets. Our infrastructure was built to “let traders trade” – allowing teams to interact with global markets and dynamically manage portfolios with best-in-class systems and processes. We believe in creating an entrepreneurial environment – supporting our team’s success with robust analytics, world-class technology, and dynamic risk management. 

The Team: 

As a member of our IT team, you will ensure current employees and new hires receive the technical support necessary for success. You will gain a deep understanding of the different vertices of our business in order to provide efficient and meaningful technical solutions. You will collaborate with technical and non technical stakeholders in an ongoing effort to optimize on efficiency and user experiences. 

You Will:

• Provide high-touch technical assistance for incoming queries and issues related to computer systems, software, and hardware.

• Provide IT assistance to onsite and remote employees, contingent workers, and vendors.

• Facilitate the provisioning of Alpine Global corporate hardware and software for new hire onboarding and fleet upgrades.

• Update and maintain detailed external and internal IT documentation as well as inventory management.

• Directly impact the efficiency of our company and team by seeking out and eliminating repetitive tasks

• Defines application problems by conferring with clients; evaluating procedures and processes.

• Develops solutions by preparing and evaluating alternative workflow solutions.

Requirements:

• You have 1+ years of experience providing Windows and MacOS desktop support to both technical and nontechnical users.

• You have 1+ years of experience providing MS:Office support, specifically Outlook and Excel.

• You have a strong interest in IT and are interested in a long term career in systems or networking.

• You are a determined problem solver; you enjoy systematically approaching new issues to learn how to solve them.

• You are able to independently manage and prioritize workload and projects.

• You possess outstanding interpersonal and communication skills.

• You are empathetic, humble, and possess a strong focus on customer service.

• Ability to work under pressure and to tight deadlines

• High-level written and verbal communication skills

• Strong problem-solving capacity

• Critical thinking ability

Qualifications / Skills:

• Bachelor’s degree in computer science, mathematics, or engineering

• Experience in: Multiple OS platforms with strong emphasis on Windows

• Knowledge of the TCP / IP protocol suite; security architecture; securing and hardening Operating Systems; Networks; Databases; and Applications