Job Title: Tier 2 / Tier 3 Technical Support Specialist
Salary: Open for the right candidate
Employment Type: Permanent
Location: Iasi, Romania
• Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage and provide remote client assistance to solve the issue directly if possible
• Talk to client and understand client problem
• Use the knowledge base available to resolve client reported problems
• Redirect calls to field engineering support if a field support visit is required
• Escalate to remote expert (Tier 3 / “deep dive” team in future model) as required
• Provide part prediction and/or working/troubleshooting directions for the field engineering team.
Requirement: Previous experience working as a Customer Service.
Previous experience on taking calls (inbound or outbound).
Previous technical experience is beneficial, but not mandatory to have.
Product training will be provided for this role.
, Iași County
||13 Aug 2019
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