Job Description
Job Responsibilities

Job Title: Tier 2 / Tier 3 Technical Support Specialist
Salary: Open for the right candidate
Employment Type: Permanent
Location: Iasi, Romania

Job description

• Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage and provide remote client assistance to solve the issue directly if possible
• Talk to client and understand client problem
• Use the knowledge base available to resolve client reported problems
• Redirect calls to field engineering support if a field support visit is required
• Escalate to remote expert (Tier 3 / “deep dive” team in future model) as required
• Provide part prediction and/or working/troubleshooting directions for the field engineering team.

Skills Required

Requirement: Previous experience working as a Customer Service.

Previous experience on taking calls (inbound or outbound).

Previous technical experience is beneficial, but not mandatory to have.

Product training will be provided for this role.

More Details
Employment Type: Full Time
Location: Iași , Iași County , Romania
Experience Required: Entry level
Date Published: 13 Aug 2019
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