JOB DESCRIPTION:

The IT Analyst is responsible for the Requirements Gathering, Gap analysis, IT Project management, users Training and problem solving using the best practices.

Working closely with both IT and Business to insure that business requirements are being delivered in timely manner and cost efficient approaches.

KEY RESPONSIBILITES:

• Communicate with stakeholders to understand, translate and gather their IT related requirements.
• Understand and analyze functional specifications
• Run vendor and technology comparisons and evaluations.
• Prepare cost & time estimation, Project briefs and projects charters for IT projects.
• Conduct end user training and awareness workshops
• Manage post go live support and stabilization of the system
• Manage system go live ensuring due diligence and go live readiness.
• Identifying the current- and future-state business processes with Gap analysis
• Manage, Plan and oversee projects (e.g. upgrades, hardware/software installations)
• Reviews system capabilities, workflow and scheduling limitations to determine if requested system or system changes are possible to implement within the current environment.
• Data Analysis.

KEY SKILLS AND REQUIRED QUALIFICATIONS:

• A university degree coupled with solid technology and Business Analysis experience.
• Ability to be flexible and work analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Strong organizational, multi-tasking, and time-management skills
• Excellent negotiation, influence, mediation and conflict management skills
• Proven 5+ years of experience as IT Analyst, IT Consultant or similar role for more than 4 years
• Experience in IT project management and related tools such as JIRA, Trello, Teamworks, Microsoft Projects, etc…
• Experience in MS office excel, Word and Visio
• Analytical and problem solving mind-set
• Database understanding
• Understanding of business practices.
• Experience in at least one of the ERPs (SAP Business One - SAP – Oracle – MS Dynamics)
• Preferable  - CRM knowledge
• Preferable - Programming languages background.
• Preferable - valid Kuwaiti Driving license.

Preferable BSc/BA in Computer Science