Job Brief:

·        Permanent, full- time position

·        38 hours per week

·        $130,000 - $160,000 per year  + superannuation

·        North Sydney, NSW, close to public transport

About Us:

Ateme Australia Pty Ltd was founded in 1991, and since then it has been recognized as a global and world leader of video compression and delivery solutions helping tier-one content providers, service providers and streaming platforms to boost their viewership and subscription engagement.

We develop solutions that power sustainable TV services, improve viewers’ quality of experience, optimize the total cost of ownership of TV/VOD services, and generate new revenue streams based on personalization and ad insertion. As a result, Ateme is seeing a rapid shift to recurring revenues, boosting the company’s resilience and creating long-term value for shareholders.

We are leveraging a unique R&D team in the video industry. We enable new services as advances in technology happen. These are HD, VOD, catch-up TV, mobile streaming and Ultra HD. Our innovations provide producers and broadcasters with some of the most advanced video compression technology on the market, providing unmatched video quality whilst preserving their bandwidth.

All of these paved way for us to be listed on the Paris Euronext market since 2014 and in November 2020 it acquired Anevia, a provider of OTT and IPTV software solutions. In 2021, Ateme served close to one thousand customers worldwide, resulting in revenues of AU$138,398,587.14, 93% of which were from outside its home market.

Currently, Ateme has 490 employees spread over its headquarters in France and other offices around the world including the USA, Brazil, Argentina, the UK, Spain, Germany, the UAE, Singapore, China, Korea, and Australia.

We are continuously growing! ATEME generates more than 90% of its sales internationally, in more than 60 countries BIG THANKS to our employees of 30 different nationalities and come from more than 46 countries.

Join ATEME and you will be part of a dynamic company listed on the stock market since 2014 having the fastest growth in the video market. Working with us means endless possibilities as opportunities to evolve towards other functions, such as marketing, project management, pre-sales, sales development, among others. When you become one of us, you will be able to take initiative, be creative, and communicate openly with each Atemian. Our company is continuously growing and is unique because of the diversity of our people – we have different levels of experience and come from more than 46 countries – and because of our ability to make decisions quickly.

We are expanding in Australia and in order to support ATEME’s growth, we are recruiting a Software Solutions Engineer who will be mainly responsible for these main activities including:

As a Software Solutions Engineer, the successful candidate will be responsible for:

Project Management:

• System integration and testing.
• Software Interoperability management.
• On-site integration & deployment with customer technical staff.
• Create and review Factory acceptance tests.
• Develop preventive maintenance, including maintenance plan and health checks
• Provide technical training and consulting, as well as prepare and provide systems technical training to key customers.
• Validation of Software patches and hotfixes;
• Phone, e-mail, and onsite technical support;
• Contribute to product documentation, elaboration, and improvement: DataSheets, release notes, and Manuals
• Implement and manage data encryption protocols to ensure secure communication and data integrity.

Technical Aspect:

• Deep knowledge of Video Compression (MPEG-2, H.264, HEVC, and JPEG2000) and Transportation (MPEG-TS, HLS, DASH, ZIXI/SRT).
• Experience with XML, SOAP, REST, Python, and Web Service technologies.
• Hands-on Experience with Linux and ability to work with virtualization technologies and cloud orchestrations such as Docker and Kubernetes.
• Gather sizing requirements from customers to provide scaled solutions
• Close coordination with sales and marketing to align solution design with customers’ business requirements.
• RFP management: proactively scopes the technical solution required to address customer requirements, assesses customers’ needs
• Prepares and set up a proof of concept and demos in customer environments
• Elaborating, replicating, and managing test platforms.
• Internal software technical support to presales and system engineers.
• Conduct in-depth analysis of system behavior to identify anomalies in software operations and provide solutions to mitigate risks.
• Utilize monitoring tools to detect, document, and address software vulnerabilities.     

Administration & documentation:      

• Manage the CRM (Salesforce) database: incident tracking and management, and knowledge base;
• Providing advice, guidance, expertise, and support to pre-sales and systems engineers to develop proposals and strategies to generate maintenance documentation.

Successful applicants must have:

Education & Experience:

• A firsthand technical experience in customer support and/or R&D would be a plus;
• A Bachelor’s Degree and/or Diploma in Engineering, Computer Science, or other related technical fields is desirable.
• At least 10 years of knowledge in major technical disciplines necessary for support, troubleshooting, and testing of various digital video broadcast and delivery systems and in these various tools and systems;
• Knowledge of IP Networking, and video streaming technologies;
• Deep understanding of MPEG-2, MPEG-4 H.264/AVC compression, ABR streaming video and OTT technologies including HLS, HSS, and HDS;
• Strong verbal and written communication skills with an ability to navigate and communicate at all levels;
• Good problem-investigation and solving skills;
• Fluent in English;
• Able to work within a multi-cultural team;
• Ability to travel for short periods.

If you are interested in this job and want to have a career at Ateme, please attach your most recent and updated resume/CV when you apply.

Applications close on: 18 Feb 2025