Pro-Invest Hotel Operating 7 Pty Ltd

Position: Night Manager
Location: Newcastle NSW
Job Type: Full Time | 38 hours/week
Salary Range: 77K to 80K AUD

Pro-invest Group is a global asset management and investment firm specialising in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognised hotel brands, including Holiday Inn Express, voco, The Sebel Canberra Campbell, Kimpton & Sebel.

The Holiday Inn Express Newcastle (Pro-Invest Operating 7 Pty Ltd) is situated in the vibrant harbour city of Newcastle NSW. The hotel features 170 well-designed rooms and is situated in the up-coming western end of Newcastle city, close to Newcastle University, Newcastle CBD, Honeysuckle dining and business precinct, Newcastle beach and foreshore and Marketown Shopping Centre.

The Holiday Inn Express Newcastle is easily and quickly accessible from Newcastle Airport in under 25 minutes and is located a short walk from the Newcastle Interchange.

Job Brief:

We are on the hunt for an experienced Night Duty Manager to lead our guest focused team in an influential role! You will assist in overseeing the Hotel and Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.

Responsibilities:

• Lead & support a service focused team, overseeing all aspects of the day to day operation, so it runs like clockwork
• Develop the team by implementing effective inductions, on-going training, delegation and feedback
• Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
• Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
• Effectively manage guest feedback and handle complaints
• Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

Skills Required:

• Experience in a similar role - Exposure FO Hotel leadership/management is essential
•  Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
• Team player, great personality and a passion for delivering the best service possible with a boutique vibe
• Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
• Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity