Job Responsibilities:

• Monitor security alarms according to Wells Fargo security procedures in their Security Response Center.
• Assist in obtaining the initial information for all reported incidents.
• Work closely with other Security Response Center Analysts to ensure processes are followed according to written procedures.
• Work with alarm vendors to find solutions to problems related to alarm systems.
• Notify various bank groups/government agencies as required.
• Assist customers in resolving alarm system maintenance/service needs.
• Perform data entry in support of Security Response Center requirements.
• Other duties may be assigned.

Job Skills:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• An AA/AAS degree degree

Guaranteed Interview:
We guarantee an interview for individuals with a disability, recipients of SSI or SSDI, limited work experience, or other barriers to employment. Skip a step and book your interview directly with us here: https://northcarolina.advocations.io/prescreen?job=RC101