Job Description

AdOutreach is seeking a full-time​ Operations Coordinator to work to improve and oversee AdOutreach’s daily operations and work with our Head of Operations to develop new internal systems that will support our fast-growing business.The Operations Coordinator will also work closely with the Client Success and Sales teams to ensure seamless and timely execution of all deliverables.

On a typical day, the Operations Coordinator will work with the Client Success team, ensuring our clients have fulfilled all requirements to have continuous access to the AdOutreach program. The Operations Coordinator will also work with our supplier for client gift packages to restock inventory when needed. The Operations Coordinator also plays an instrumental role in assisting in the hiring and onboarding process for new team members.

This is a learning position, and we’re looking for someone who can assimilate to our culture and way of doing things. ​The right person for this role will have a proactive, “can-do” attitude, is capable of working independently to solve problems, and will go above and beyond to ensure clients receive maximum value and the program is consistently providing top-tier results.

Some of the perks:

  • Growth Potential: this is a fast-growing company, and this position is open due to how quickly we are growing

  • Company Culture: you’ll be hard-pressed to find a company and team with so much care for you as a person; this is a place where you will be treated with kindness while you are simultaneously given the opportunity to grow as an employee and as a person

  • Learning Opportunities: we are avid learners, and this is a company where asking questions is encouraged


  • Client Success: ​Evaluate current Client Success, Fulfilment, and Delivery systems and processes, and upgrade out-of-date systems and processes on an as-needed basis

  • Process Creation & Improvement: ​Evaluate the current needs for processes and existing SOP’s, build a central database for each team’s SOP’s, and create new processes, including an SOP for storing and updating existing processes

  • Administrative: ​Oversee the administrative functions of the business, including the sending and signing of client and vendor agreements and managing the company’s inventory

  • Team: ​Coordinate and communicate with the Client Success and Sales teams to build an accountability system, and ensure that current clients feel like they have all they need to see positive results in the program


  • Ability to work at an extremely fast pace with competing priorities

  • Takes radical ownership and is able to hold others equally accountable

  • Acutely analytical with a think-on-your-feet attitude

  • A commitment to high standards, excellence, team, and our clients

  • 1-3 years of experience in project management or operations coordination role (preferred)

More Details
Employment Type: Full Time
Location: Cambridge , MA , United States
Experience Required: Entry Level
Date Published: 14 Oct 2020
Share Job Opening