AdOutreach is looking to hire a full-time Client Experience Coordinator to contribute to the continued success of our company by supporting our clients throughout their time in our program. The Client Experience Coordinator will work directly with the Client Success team to ensure that we are providing our clients with an exceptional, high-engagement experience.
As the Client Experience Coordinator, you are responsible for ensuring that clients are properly supported by guiding them to appropriate trainings, coaching calls, and events so they remain on track with the program milestones as well as their marketing and business goals. The Client Experience Coordinator plays a key role in maintaining and increasing client satisfaction and retention throughout our programs.
Responsibilities:
Client Onboarding Calls: You will be creating and managing our welcome process that gives clients a powerful first impression and sets them up for success
Customer Service: Respond to client support requests (tickets) quickly and thoroughly to provide quality answers and feedback
CRM Administration: Tracking clients’ progress, activity, milestones, and graduation dates in Hubspot
Actively managing client’s progress with modules, answering questions, soliciting feedback from them on areas where they need help, etc. and sharing this feedback/information with the Client Success team
Scheduling and executing client testimonial interviews to be used for marketing and promotion
Engaging with clients in private Facebook groups and provide guidance in the community
Managing and contributing to engagement posts on FB and other platforms that will specifically encourage more involvement from all clients by soliciting more info/stories/wins/testimonials, etc.
Coordinate with Operations department on Client Gifts
Must-Have:
Desire to build and maintain high-touch relationships
Ability to work at an extremely fast pace with competing priorities
Previous customer service experience
Quick learner with a think-on-your-feet attitude
A commitment to high standards, excellence, teamwork, and our clients
Excellent written & verbal communication skills
A proactive approach to client and team communication
Our Core Values:
Empowering Successful Clients: We believe that when our clients succeed, we succeed. We want to empower every business owner, and will therefore go the extra mile to help them achieve their goals.
Leading with Passion & Excellence: We all use our passion as fuel to strive for excellence in everything we do.
Operating with Integrity: We take pride in our work and take ownership of our actions. We communicate both internally and externally with unwavering honesty and respect.
Embracing Growth: We provide an environment that fosters personal development and professional growth. We are constantly seeking innovation and growth in order to create a larger and longer-lasting impact.
