AdOutreach is looking for a Client Concierge to assist our team in supporting clients as they progress through our “YouTube Ads Workshop” program. This includes facilitating client onboarding, answering support tickets, and communicating with the Client Success team in order to ensure the best results for our clients.

This is a full-time, remote position.

Who we’re looking for:

We are looking for someone with strong oral & written communication skills, trained in customer service and looking to expand their horizons within a fast-paced environment. Someone who is a driven individual with professionalism and tact will excel in this role. We pride ourselves on our customer service, whether it is quick response time or going above & beyond in order to make sure our clients feel that they are being supported to the fullest. You must be coachable and ready to learn how to succeed as a Client Concierge at AdOutreach.

Some of the perks:

• Growth Potential: this is a fast-growing company, and this position is open due to how quickly we are growing
• Company Culture: you’ll be hard-pressed to find a company and team with so much care for you as a person; this is a place where you will be treated with kindness while you are simultaneously given the opportunity to grow as an employee and as a person
• Learning Opportunities: we are avid learners, and this is a company where asking questions is encouraged

Responsibilities:

• Learning: Be able to learn the AdOutreach model and deliver accurate information to our clients
• Support: Work with clients in an individualized and team environment to ensure that they are getting maximum value from our program
• Team: Work as part of a team to deliver consistent information and put clients first

Must-Have:

• Ability to work at an extremely fast pace with competing priorities
• Previous customer service experience
• Quick learner with a think-on-your-feet attitude
• A commitment to high standards, excellence, team, and our clients