POSITON:   Service Coordinator - Ventura/Oxnard Region (Full Time - Hybrid Option) 
Monday-Friday:  8:30AM - 5PM
**SPANISH BILINGUAL REQUIRED** 

To be successful in this role, you will display a compassionate nature, empathy, and discretion in your work. You should have excellent communication and time management skills, and be able to develop and maintain relationships with clients, supervisors, and colleagues. Prior experience in a behavioral health setting is advantageous.

Compensation:  $18.50  + Benefit package that includes:
* Medical, Dental, and Vision Insurance
*  Paid Time off
*  Holidays off
*  Remote work available 
*  Employee incentive programs 

Active Steps is a small specialist company focused on providing excellent behavioral health services to individuals diagnosed with Autism Spectrum Disorder (ASD) as well as a range of other support and therapeutic services. With a focus on maximizing independence and self reliance, we believe the best quality of life can be achieved.

Whether you are looking to explore or pursue a career in the human services field or you just want to "make a difference" in someone's life, then this job may be just the perfect fit. We will train and support you in becoming a great Behavior Technician. You will be working with families and their child who have been diagnosed with Autism.
 

Job Description & Qualifications: 

Scheduling:
● Create schedules for new hires (manage the availability of both staff and clients)
● Create schedules for new clients
● Updating schedules / appointments for current clients
● Updating schedules / appointments for current behavior technicians
● Assist staff in finding sub sessions if requested by behavior technician
● Assist staff with make up sessions if requested by behavior technician
● Create and update base schedule drive times for behavior technician as needed

Communications:
● Being a point of contact for Cancellations from both Clinical team and Clients
● Being a point of contact for Schedule changes from both Clinical team and Clients
● Work with families and clinical teams to get utilization up with clients that have
underserved hours
● Alert clinical teams of clients that are not utilizing at least 80% of authorized hours
● Collaborate with administrative team to maintain contact with families either on hold
or with minimal availability to ensure we update availability as soon as possible
● Collaborate with clinical teams to identify staff needs for clients
● Collaborate with clinical teams to find interim solutions for providing services while
waiting on staff recruitment / staff transitions
● Assisting regions with Caregiver Translations as needed
● Respond to all communications within 24 hours
● Collaborating with recruitment to get staffing needs met
● Collaborate with Clinical Director and Billing Specialist to Manage Client Eligibility

Reports:
● Regularly run open appointment reports and Ensure staff has "completed"
appointments on accupoint in a timely manner (throughout the pay period and at the
end of the pay period)
● Run cancellation reports for clients that have been flagged for high cancellations or no
shows and send to assigned clinical team
● Run cancellation reports for Behavior Technicians that have been flagged for high
cancellations or no shows and send to assigned clinical team

Administration:
● Manage and update Treatment teams of assigned clients in measure
● Initially review behavior technicians make up plan for Requested Time Off (initial
approvers) and approve or deny based on met criteria
● Maintain and update Current Client tab for assigned regions
● Maintain and update Scheduler tab for assigned regions
● Maintain and update recruitment management tool to reflect current Behavior Technician
needs for assigned regions

Visit our website at https://www.active-steps.com/ and Careers page for more information regarding Active Steps and our available positions.