Content Creator 

The primary function of this role is to utilize their experience with writing content for an end-user audience to write/revise knowledge content that will empower our users by providing the HR information in a way they can easily understand.

Responsibilities

• Creates clear, concise, and accurate end-user content in the form of FAQs, work instructions, and overviews on a wide variety of HR topics.
• Transforms technical and HR-specific information into easily consumable content that is targeted to the needs of multiple user personas.
• Works with subject matter experts to collect information needed to create content to resolve knowledge gaps.
• Enters content into the content management system utilizing appropriate keywords and metadata to ensure customers have every opportunity to find answers to their questions.
• Ensures all content is on-brand, consistent in terms of style, quality, and tone of voice.

Skills

• Strong writing and editing skills, with a deep understanding of grasp of English grammar, punctuation, and spelling.
• Demonstrated ability to adapt the style of copy to various audiences, purposes, or media.
• Demonstrated experience working with subject matter experts to glean information for content creation.
• Ability to deliver under tight deadlines.