17 Aug 2019
· Actively engages in the new system rollout for CargoWise throughout the USA
· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
· Respond to queries, either in person or over the phone.
Write software training manuals.
· Train staff on computer software (ie. Microsoft Office) and system upgrades.
· Maintain daily performance of computer systems.
· Respond to email messages for customers seeking help.
· Install and support PC Hardware, PC Software, labeling, troubleshooting, synchronization of printers, and scanners.
Clean up computers.
· Run diagnostic programs to resolve problems.
· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
· Install computer peripherals for users.
· Learn the Cargowise system to properly support the staff by achieving certification.
Performs other related duties and projects as requested or assigned by the IT manager.
· Bachelor’s degree in Computer Science, Information Technology and or related field.
· Freight Forwarding System experience is a must and Cargowise experience is highly preferable
· Minimum of 1-2 years of related experience in troubleshooting PC Hardware, Network and Software related issues.
· A+ or CompTIA, Microsoft MCSA or any similar Information Technology certifications a PLUS
· Working knowledge of Windows platform and Office Suite software.
· Exceptional communication skills, both verbal and written.
· Detail-oriented, organized and works with a high degree of accuracy.
· Forward-thinking vision and a demonstrated interest in using IT resource to support business goals.
· Experience working with Cargowise is a plus
· Strong problem-solving skills.
· Must have a high level of professionalism and confidentiality.