·         Actively engages in the new system rollout for CargoWise throughout the USA

·         Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

·         Respond to queries, either in person or over the phone.
Write software training manuals.

·         Train staff on computer software (ie. Microsoft Office) and system upgrades.

·         Maintain daily performance of computer systems.

·         Respond to email messages for customers seeking help.

·         Install and support PC Hardware, PC Software, labeling, troubleshooting, synchronization of printers, and scanners.
Clean up computers.

·         Run diagnostic programs to resolve problems.

·         Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

·         Install computer peripherals for users.

·         Learn the Cargowise system to properly support the staff by achieving certification.

Performs other related duties and projects as requested or assigned by the IT manager.

·         Bachelor’s degree in Computer Science, Information Technology and or related field.

·         Freight Forwarding System experience is a must and Cargowise experience is highly preferable

·         Minimum of 1-2 years of related experience in troubleshooting PC Hardware, Network and Software related issues.

·         A+ or CompTIA, Microsoft MCSA or any similar Information Technology certifications a PLUS

·         Working knowledge of Windows platform and Office Suite software.

·         Exceptional communication skills, both verbal and written.

·         Detail-oriented, organized and works with a high degree of accuracy.

·         Forward-thinking vision and a demonstrated interest in using IT resource to support business goals.

·         Experience working with Cargowise is a plus

·         Strong problem-solving skills.

·         Must have a high level of professionalism and confidentiality.